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Search our knowledge base or browse topics below. Our team is also available 24/7 for urgent assistance.

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Find answers organized by the area you need help with.

👤

Account & Profile

4 articles

🛡️

KYC Verification

4 articles

🏠

Bookings & Stays

5 articles

Account & Profile

How do I create a VstayInn account?

I forgot my password. How do I reset it?

How do I update my profile information?

Can I delete my VstayInn account?

KYC Verification

Why do I need to complete KYC verification?

What documents are needed for student KYC?

How long does KYC approval take?

My KYC was rejected. What should I do?

Bookings & Stays

How do I book a hostel on VstayInn?

I started a booking but haven't paid yet. Is the bed still mine?

Can I cancel my booking after confirmation?

What if the property doesn't match the listing?

How do I view my booking history and receipts?

Payments & Refunds

What payment methods does VstayInn accept?

Does VstayInn charge any brokerage or platform fees?

My payment was deducted but booking wasn't confirmed. What now?

For Property Owners

How do I list my hostel or PG on VstayInn?

How do I set up rooms and beds?

How do I admit a walk-in resident who booked offline?

How and when do I receive my rental payments?

Can I reject a booking application?

What reports do I get as an owner?

Do I need a subscription to list a property?

Safety & Trust

How does VstayInn verify hostels are safe?

How do I report a safety concern or inappropriate content?

Still need help?

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