What you get back depends on when you cancel.

Cancellation Refund Schedule

The refund available depends on how early the cancellation is made before the confirmed check-in date, as drawn at the top of this page.

Platform Fees & Refundability

• Student brokerage fee: ₹0. VstayInn never charges students a brokerage or finder's fee. This is our core promise.
• Platform processing fee: VstayInn does not currently charge a processing fee. If one is introduced in the future, it will be displayed at checkout before you confirm a booking, and will be non-refundable once the booking is confirmed.
• Security deposit: Security deposits collected on behalf of property owners are governed by the owner's policy. Disputes over deposits are handled through our dispute process below.

Monthly Rent Payments

• Rent payments, once successfully processed and credited to the property owner's account, are generally non-refundable by VstayInn — they represent compensation for completed accommodation services.
• If a student vacates mid-month, any prorated rent refund is at the sole discretion of the property owner per their house rules.
• If a payment was charged in error (duplicate charge, wrong amount), VstayInn will investigate and process a full refund within 5–7 business days.
• Failed payment reversals — where funds were debited but the booking was not confirmed — are refunded automatically within 3–5 business days.

Requesting a Refund

1. 01
   Submit a cancellation request

   In your account, go to My Bookings, select the booking and choose Cancel Booking. You can also email VstayInn@vijnananai.com.
2. 02
   Eligibility review

   We review the cancellation against the policy that applies to your booking — platform default or property-specific. You get a decision by email within 24 hours.
3. 03
   Refund processing

   Approved refunds go back to the original payment method within 5–7 business days. UPI and debit card refunds may take up to 10 business days depending on your bank.
4. 04
   Confirmation

   You receive an email with the refund amount and a reference transaction ID once the refund has been initiated.

Dispute Resolution

Where a student and property owner disagree on a refund or deposit, VstayInn runs a structured process:

1. Raise a dispute. Either party may raise a dispute via the platform or by emailing VstayInn@vijnananai.com within 7 days of the contested event.
2. Evidence. Both parties submit supporting evidence — photos, correspondence, receipts — within 48 hours of the dispute being opened.
3. Mediation. Our team reviews the evidence and makes a binding platform-level decision within 5 business days.
4. Enforcement. The decision goes to both parties, and any refund or release of funds is processed within 3 business days of it.

VstayInn's decisions are final at the platform level. Users may pursue legal remedies independently thereafter.

Special Circumstances

VstayInn may refund outside the standard schedule in these cases:

• Medical emergency: A student requiring emergency hospitalization may request a full refund with a hospital admission document. Reviewed case by case.
• Property misrepresentation: If the property significantly differs from its listing — key amenities absent, serious safety issues — a full refund is issued after verification.
• Natural disasters / force majeure: Bookings affected by government-declared natural disasters or force majeure events are eligible for full refunds.
• Owner-Initiated Cancellation: If a property owner cancels a confirmed booking before check-in, the owner chooses the refund — a full refund of the booking payments collected (the default), the cancellation schedule locked to your booking, or a specific amount — and must give a reason, which is sent to you with the cancellation notice. If your stay is ended in any other way and money you paid is not returned, email us and we will treat it as a dispute.

Contact

• Email: VstayInn@vijnananai.com
• Phone: +91 799 333 6749, Monday to Saturday, 9 AM – 6 PM IST
• In the app: My Bookings → Cancel Booking → Request Refund
• We respond within 24 hours on business days.